This Privacy Policy applies to the Viibet platform (https://viibet.bet). By using the platform, you agree to this policy. If you have any questions, support@viibet.betto get in touch with us.
Introduction & Scope
Viibet is an internationally licensed online gaming platform. We believe privacy is a fundamental right — which is why our Privacy Policy is built on complete transparency: no hidden clauses, no complex legal jargon.
This Privacy Policy applies to all users of the Viibet website and mobile platform — whether you are a registered member or just a visitor. Even browsing our site may result in certain information being collected automatically, as described in this policy.
Viibet has developed its privacy policy in alignment with international data protection standards. We believe your data belongs to you — we are simply its custodians.
What Information We Collect
Viibet collects two types of data — information you provide directly, and information collected automatically.
| Data Type | Details | Purpose |
|---|---|---|
| Identity | Full name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact | Email, mobile number, address | Account Management & Support |
| Financial | Payment method, transaction history | Deposit/Withdrawal Processing |
| Technical | IP address, device information, browser | Security & Fraud Prevention |
| Behavioral | Gaming history, betting patterns, session duration | Service Improvement & Responsible Gaming |
Know: Sensitive data such as passwords is never stored in plain text — it is always encrypted using strong hashing methods.
Data Collection Methods
Viibet collects information through the following methods:
- Directly Provided Information: What you provide directly through the registration form, KYC document upload, support chat, and email.
- Automatically Collected: Cookies, log files, and session data are collected automatically as you browse the website.
- Payment Providers: When you transact via Mobile Pay, Nagad, or bank transfer, transaction confirmation details are received from those providers.
- Device Information: Your device's operating system, browser version, and screen resolution are stored for security purposes.
We never access your phone contacts, camera, or microphone — unless you explicitly grant permission when uploading a photo.
Purpose of Data Use
Viibet uses your data only for specific, legitimate purposes. The key reasons we process your information are:
- Account Management: Registration, login, password reset, and account verification.
- Service Delivery: Game access, deposit/withdrawal processing, and bonus distribution.
- Security: Fraud detection, prevention of multiple accounts, and monitoring of suspicious activity.
- Legal Obligations: Compliance with AML (Anti-Money Laundering) and KYC regulations.
- Contact: Important updates, transaction confirmations, and customer support.
- Service Improvement: Analyzing the gaming experience to improve the platform.
- Responsible Gaming: Detecting unusual gaming patterns to provide timely support.
We never share your information with third parties for marketing or advertising purposes. You can unsubscribe from Viibet's promotional emails at any time.
Data Sharing Policy
Viibet does not share your information with third parties for commercial purposes. However, limited sharing may be necessary in the following circumstances:
- Payment Processor: Necessary information is shared with Mobile Pay, Nagad, or your bank to process transactions. This data is used solely for payment processing.
- Game Providers: Your user ID and bet information may be shared with the game provider while playing live games.
- Legal Authorities: We may be legally required to disclose information under court orders, government investigations, or AML regulations.
- Security Partners: We use specialized third-party fraud detection services, though they are not permitted to use your information for their own purposes.
Important: Viibet does not — and will never — sell your information to advertisers, data brokers, or other casinos.
Cookies Policy
The Viibet website uses cookies — small text files stored in your browser that help improve your experience on the site.
You can disable cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.
Data Retention Period
Viibet does not retain your data longer than necessary. Retention periods vary depending on the type of information:
- Account Information: For as long as your account remains active, and up to 5 years after closure as required by law.
- Transaction Records: 5–7 years, as required by financial regulations.
- KYC Documents: Up to 5 years after account closure (in accordance with AML regulations).
- Gaming Logs: Up to 2 years for security and dispute resolution purposes.
- Support Chat: Up to 1 year.
- Analytics Data: Up to 2 years, in anonymized form.
Once a retention period expires, data is securely deleted or anonymized. It may also be deleted earlier upon your request, unless a legal obligation prevents us from doing so.
Your Rights
As a Viibet member, you have full control over your personal data. You may exercise the following rights:
To exercise any of your rights support@viibet.betSend us an email. We will respond within 30 days of receiving your request.
Security Measures
Viibet protects your data using multiple industry-standard security layers. Our security framework is regularly updated and tested.
- 256-Bit SSL/TLS Encryption: All data transfers are conducted through encrypted channels.
- Two-Factor Authentication (2FA): Enable 2FA to add an extra layer of security to your account.
- Firewall & DDoS Protection: Advanced server-level firewalls and DDoS protection are in place.
- Send us an email. We will respond within 30 days of receiving your request. Third-party security experts regularly audit our systems.
- Minimum Access Policy: Only authorized personnel at Viibet can access your personal information.
- Data Backups: Data is backed up regularly to prevent loss in the event of a technical issue.
In the event of a security breach, we will notify affected members by email within 72 hours and take immediate action.
Changes to This Privacy Policy
Viibet may update this Privacy Policy from time to time. How we notify you depends on the nature of the change:
- Major Changes: You will be notified at least 14 days in advance to your registered email.
- Minor Changes: You will be notified of any changes via an updated "Last Updated" date at the top of this page.
- Emergency Changes: If an immediate change is required for legal or security reasons, it will be published on the site without delay.
Continued use of Viibet after any changes constitutes your acceptance of the updated policy. If you do not agree, you may request to close your account.
Contact & Complaints
For any privacy-related questions, requests, or complaints, please contact us:
- Email: support@viibet.bet
- Subject: Send us a message with the subject line "Privacy Request"
- Live Chat: Available on the platform 24/7
- Response Time: Up to 30 business days
If you remain unsatisfied after contacting us, you have the right to file a complaint with the relevant data protection authority.
This Privacy Policy was last updated on January 1, 2026 Updated on the date shown. To view a previous version, please request it by email.